Generation rejected or failed
If the AI provider explicitly rejects or fails a paid request without delivering a usable result, our service attempts to request a full refund through Stripe to the original payment method. The order page shows when Stripe has accepted that request. Bank processing time varies.
A request is still being confirmed
A connection interruption can leave a request’s outcome uncertain. We do not automatically resubmit such a request because that could generate twice. Keep your order number and contact zhikui@deeptideai.com. We will check whether an image was generated and arrange a refund where no result can be delivered.
A refund request needs help
If a refund could not be confirmed automatically, the order remains marked as failed. Contact support with the order number. Do not send card numbers or API keys by email.
A completed result looks different than expected
AI can reinterpret garment details and the person image. If the result has a serious issue, email the order number and describe the problem so we can review it. Contact us within seven days of the purchase where possible. Applicable consumer rights are not limited by this review window.
Cancelled checkout
Closing or cancelling an unpaid checkout does not submit an AI generation. If you believe a charge occurred despite cancellation, contact support with the Stripe receipt or order reference.
Contact
Operated by EchoSub AI, LLC. Email zhikui@deeptideai.com for order and refund help.